Choose the “lost or stolen” option in the automated menu. You do not need to have your old card number or speak to a representative. If your card has been lost or stolen, you must contact Bank of America at 1-86 (TTY: 1-86).If you received Unemployment Insurance, Disability Insurance, or Paid Family Leave benefits on a debit card in the last three years, you will receive your benefit payments on that card. Due to the high volume of claims being processed, it may take a few extra days to receive your debit card in the mail. If you choose to receive payments via a debit card, Bank of America will mail you a card once benefit payments are available. If you are eligible for unemployment benefits, it takes at least three weeks to process a claim for benefits and issue payment.
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